In February, we kicked off our new Voice of Member survey programme.

This programme gives members the opportunity to share their honest feedback about being a part of the PCU whānau.

We’ve rolled out surveys for key moments, like when you join us or take out a new loan.

If you’ve been a member for a while, you’ll also receive a survey invite sometime throughout the year.

🔟 More than a score

Not only do we read every piece of feedback, but we share the insights across the organisation and keep a close eye on common themes. We also get in touch with some members to clarify responses or pass on useful info.

Ultimately, Voice of Member feedback helps us improve your experience, understand what matters most, and to make it right if we’ve dropped the ball. It guides what we should focus on now, and what we plan for the future.

Your feedback helps us know what is the most important to you and your family. So, if a survey lands in your inbox, please take a moment to share your honest thoughts.

Over 560 members have provided feedback through the survey so far. Here's a snapshot:

“I’ve always used PCU for a loan because of how easy and fast the process is and how great the consultants are assisting with the loan process.”

“I've been in the PCU since the beginning, it’s worked for me. I often share with family that they are able to join too.”

“Every time I have dealt with the PCU it’s been great; you have helped me with my goals.”

“The app is easy to use, and there’s good term deposit rates and loan rates. It’s a place to save that is separate from my bank so I don’t see my money.”

“I love the Police Credit Union! For my personal loan I enjoyed the good service, easy to organise repayments and flexibility on repaying the loan or drawing money if needed.”