Contact us

Contact our friendly team on 0800 429 000, at or by completing the below contact us form.

Urgent Enquiries

If you've forgotten your Internet Banking password, you can use the 'forgot your password' link on the login screen.

Otherwise, to reset your Internet Banking password, logon or keep-safe questions, please call us on 0800 429 000 Monday to Friday from 8:00am until 5:30pm.

You can also use the contact form below to provide us your contact details, ideal contact time and preferred contact method.

To report a lost or stolen Debit Mastercard please call us on 0800 429 000 (within NZ) or +64 4 472 9645 (outside of NZ).


If for any reason you are unhappy with us and want to make a complaint, please click here for the complaint process.

We are always looking at ways to improve our service to you, so your feedback is appreciated.

Physical address

Police and Families Credit Union Level 11, 57 Willis Street Wellington 6011 Police and Families Credit Union (Police College Agency) Royal New Zealand Police College Papakowhai Road Porirua 5024

Postal address

PO Box 12344 Wellington 6144 or DX SX11257

Contact numbers

Phone: 0800 429 000 Phone: +64 4 472 9645 Fax: +64 4 499 2006


Our office hours

Office Opening hours
Member service centre 8.00am – 5.30pm
RNZ – Police College Agency 9.30am – 5.30pm

Our field officers

Name Location Contact number
Steve Hawkins Waitemata & Northland 027 268 9406
Natalie Fraser Auckland City District 027 268 9423
Stewart Mills Auckland Counties & Manukau 027 268 9407 
Bobbi Richardson Waikato & BOP 027 268 9408
Kerry Ansell Eastern & Central 027 268 9422
Ron Lek Wellington, PNHQ, PIB & RNZPC 027 268 9409
Catherine McEvedy Canterbury & Tasman 027 268 9410
Debbie Ericsson Southern 027 268 9427
Robert Lindsay Guild Representative 022 694 5056

Automated Teller Machines (ATM) locations

Auckland Central
Located on level 1
Inside the cafeteria

Christchurch Central
Ground Floor
Outside the cafeteria

Counties Manukau Hub
Ground Floor
Outside the cafeteria

Royal NZ Police College
Located on ground floor
Outside the cafeteria

Police National Headquarters
Level 15
Inside the cafeteria

Wellington Central
Level 4
Inside the cafeteria