Supporting you through Cyclone Gabrielle

We hope you and your whānau are keeping safe during yet another severe weather event. If you have been impacted by the storm, we are here, ready to help and support you.

Ways we can support you

  • Access to your cash & accounts

If you can’t access your accounts online, we can transfer money in or out of your accounts, pay important bills over the phone or help you with any questions you might have. Just call us on 0800 429 000.

  • Emergency loans

If you need to replace damaged or lost property or just need some extra cash to help you through, we may be able to help you with an emergency loan, especially if your insurance won’t cover everything or can’t help out fast enough. Call us on0800 429 000 or apply online (select the loan purpose ‘Other’ and put ‘storm’ as the reason).

  • Help paying an existing loan

If you have a loan with us and think you may struggle to pay it because of storm-related costs, we can help take some of the stress away.

Call us as soon as you can on 0800 429 000 or email us at

Government help

Civil Defence has a summary of all the government support available. Click here: Cyclone Gabrielle support

We stand ready to help you and your whānau as needed. If you have any questions, please don’t hesitate to contact us.

Stay safe.