✅ TOP TIP: Your member number needs two zero's in front

Just add two 00's to the front of your member number.

For example, if your member number was: 123456

You'd use this member number to login: 00123456

Can't log in?

If you try logging in and see “ID/Password is Invalid”, double-check you added two 0’s to the front of your member number.

🚫 Still no luck?

Click the ‘Forgot Password’ text underneath the password field.

Step One: Forgot password page

You’ll need:

- Your member number (don’t forget the 00's!)

- The email address we should hold for you.

✴️ If we don’t hold your current email AND mobile number, the reset process won’t work.

You’ll need to give us a call on 0800 429 000.

Step Two: Time to reset

You’ll receive a text message with a temporary password.

Go back to the login page, use the temp password, and follow the on-screen steps.

And... don't forget to use two 0’s in front of your member number!