Contact us
General Enquiries
Our business hours are Monday to Friday from 8.30am to 5.30pm.
You can contact our friendly team by:
- Calling us on 0800 429 000
- Emailing us at info@policecu.org.nz
- Completing the contact us form further below.
Urgent Enquiries
💳 Debit Mastercard
To report fraudulent transactions and lost or stolen cards:
- You can immediately temporarily block your card using internet banking or our mobile banking app.
- During business hours, call us on 0800 429 000 (within NZ) or +64 4 472 9645 (outside of NZ).
- Outside of business hours, call 0800 285 6267 (within NZ) or +64 9 366 6649 (outside of NZ)
🔑 Forgotten Internet Banking password
- Use the 'forgot your password' link on the login screen.
- Otherwise, to reset your Internet Banking password, logon or keep-safe questions, please call us on 0800 429 000 Monday to Friday from 8:30am until 5:30pm.
Complaints
If for any reason you are unhappy with us and want to make a complaint, please click here for the complaint process.
We are always looking at ways to improve our service to you, so your feedback is appreciated.
Police and Families Credit Union
Level 11, 57 Willis Street
Wellington 6011
Police and Families Credit Union (Police College Agency)
Royal New Zealand Police College
Papakowhai Road
Porirua 5024
Postal address
PO Box 12344, Wellington 6144
or DX SX11257
Contact numbers
Phone: 0800 429 000 | Phone: +64 4 472 9645 | Fax: +64 4 499 2006
info@policecu.org.nz
Our office hours
| Office | Opening hours |
|---|---|
| Member service centre | 8.30am – 5.30pm |
| RNZ – Police College Agency | 9.30am – 5.30pm |