Fair Conduct Programme

At the Police Credit Union, we've always put our members first.

As a member-owned organisation, we make decisions based on what is in the best interest of our members.

Our Fair Conduct Programme (FCP) sets out how we live up to this promise, and what you can expect from us. It outlines the policies, processes, systems, and controls we have in place to deliver fair outcomes and prevent unfair treatment and unintended consequences.

Our FCP reflects our ongoing commitment to serving our members and living up to the expectations and trust placed in us.

What You Can Expect

Our Fair Conduct Programme is designed to make sure:

• You’re treated fairly and respectfully
• Our products and services are designed to meet your needs
• We communicate clearly and transparently
• Complaints are taken seriously and resolved quickly
• Extra care is given when it’s needed

Read a summary of our FCP

FCP Member Summary - May 2025