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June Update from our Chief Executive

1 Jun 2016

In our April edition of Bluenotes we included our annual member survey. Surveys continue to be an important tool for your Credit Union to understand what is going well for members and where there are opportunities to do things better.

Being a member owned organisation it is very important that we ask, hear and then act on what our owners have to say.

The results show 93% of respondents rated the overall service you receive as either excellent or very good – up from 92% last year. We are constantly striving to develop solutions for our members that make it easier to do business with us, in an economical way of course. I am delighted to advise that we have launched our online loan application that allows members to apply for loans using their phone or tablet 24/7. This eliminates the need for forms to be emailed, printed off, filled in and returned. Simply visit our website and click on “Apply for a loan".

As our Chairman highlighted in the last issue we have three Director and two Trustee positions contestable this year via our Board Elections. The strength of a member owned organisation is that you, our members, can nominate and vote for Directors and Trustees to our Board – giving you a real say in how your Credit Union is governed. Further information on the Board Elections is within this issue.

You may also like to take a minute to read Money Penny’s column this month as it outlines our financial capability programme - Police Moneywise. We have completed 4 courses so far with many more either just started or about to. We have received such positive feedback from those that have completed the course and we will highlight this feedback in Bluenotes and on our website throughout the year.

As always, if you have any feedback, please contact me directly on 04 471 4850 or email

Take care.