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Contact us

Contact our friendly team on 0800 429 000, at or by completing the below contact us form.

Urgent Enquiries

To reset your Internet Banking password, logon or keep-safe questions, please call us on 0800 429 000 Monday to Friday from 8:00am until 5:30pm.

Alternatively, please use the contact form below to provide us your contact details, ideal contact time and preferred contact method.

To report a lost or stolen Debit Mastercard please call 0800 285 6267 (within NZ) or +64 9 366 6649 (outside of NZ).



If for any reason you are unhappy with us and want to make a complaint, please click here for the complaint process.

We are always looking at ways to improve our service to you, so your feedback is appreciated.

Police Credit Union Contact Form

Contact details

Our locationsOur postal address

Police and Families Credit Union
Level 11, 57 Willis Street
Wellington 6011


Police and Families Credit Union 
(Police College Agency) 
Royal New Zealand Police College
Papakowhai Road
Porirua 5024

PO Box 12344
Wellington 6144




DX SX11257

Our contact numbersOur email

Phone: 0800 429 000
Phone: +64 4 472 9645
Fax: +64 4 499 2006

Our office hours

Member Services Centre
8:00am - 5:30pm

RNZPC - Police College Agency
9.30am - 5.30pm

Automated Teller Machines (ATM) locations

Auckland Central
Located on level 1
Inside the cafeteria

Counties Manukau Hub
Ground Floor
Outside the cafeteria

Royal NZ Police College
Located on ground floor
Outside the cafeteria

Police National Headquarters
Level 15
Inside the cafeteria

Wellington Central
Level 4
Inside the cafeteria

Christchurch Central
Ground Floor
Outside the cafeteria

Our field officers
Steve Hawkins
Waitemata & Northland
027 268 9406
Natalie Fraser
Auckland City District
027 268 9423
Stewart Mills Auckland
Counties & Manukau
027 268 9407
Bobbi Richardson
Waikato & BOP
027 268 9408
Kerry Ansell
Eastern & Central
027 268 9422
Ron Lek
Wellington, PNHQ, PIB & RNZPC
027 268 9409
Catherine McEvedy
Canterbury & Tasman
027 268 9410
Debbie Ericsson
027 268 9427
Earle Cooper
Guild Representative
027 481 2261