What our Members Say

What our members have to sayG. Roache

"Thank you for all your assistance. You have always been very professional and delightful to deal with. You make what seems to be a stressful situation, easier to handle. You are a true 'credit' to the Credit Union. Thank you again for all your help."

P. Vlaanderen

"I have been using old systems to do my banking and decided it was time to up date. I contacted the Police and Families Credit Union by email to set up a AccessDebit MasterCard and Internet Banking. Within an hour I was contacted by Shaun by phone and he quickly set up my account passwords and AccessDebit MasterCard. He was fantastic to deal with. Nothing was a problem. With his assistance everything is up and running and has made my banking transactions so much more efficient. My thanks."

R. Sirl

"Thank you very much for your help and excellent customer service. We really appreciate it!"

L. McMurtrie

"Thanks so much for the prompt response and sorting this for me. Awesome service - Much appreciated!"

T.R. Feasey

"As always thank you very much for your excellent service!"

J. Lyver

"Thank you for such awesome service once again."

M. Harvey

"Thank you for a very speedy and efficient service, much appreciated."

M. J. Doocey

"Thanks very much for activating my account. This is an example of the excellent service that I have consistently received from the Police and Families Credit Union staff since the day I opened my account in 1997."

G. Hammond

"Many thanks. You guys and girls rock. We cannot believe the level of service we get from you all. Well done and keep up the great work. Thanks."

L. McNeill

"The Credit Union has been an important part of our family's banking since I joined Police in 1980. Its 'face' has changed over the years as it met the challenges of advancing technology and the needs of its members but it has always provided an efficient and friendly service for us and our needs. It is a part of the Police family that we are proud to still be part of in our 'post police' lives."

B. Loynes

"Friendly fast service - always."

L. Gronbeck

"I would just like to thank the Credit Union for helping me and my family recently for approving a loan to us in our time of an emergency and making our circumstances easier. Hats off for the quick and friendly way it was dealt with. Thank you."

J. Smith

"I reset my login for Internet banking by telephone. Best service I have ever received."

D. Overend

"I was really impressed with how quickly the team processed my request - this was much appreciated."

G. & N. Kimber

"We were in the position to mortgage the property we now live in. We approached our own bank and they asked for 5% deposit. Upon gaining this they asked for 10%. After following all directions and doing as they asked we were still declined. The Credit Union has been fantastic. A true family oriented group of people, who have family interests at heart. People not caught up in paper trays. Without their dedication and help our now 'home' would not have been possible.

We have found true happiness in our move, not only do we now have our own home, we are better off financially. Our mortgage is less than what our rent expenditure was by a lot. We have a lovely group of individuals to thank for this, all who work within the Police and Families Credit Union. They have our complete gratitude... it's all been a dream come true."

J. M. Hill

"Just opened my Account Summary and very pleased to see the maturity dates for the Term Deposits. Thank you very much for implementing my suggestion."

R. Ross

"Thanks for your prompt contact and service, you guys rock. Please pass onto the team."

W. Payne

"I just want to thank you for your hard and dedicated work. It is always great to have fantastic service from dedicated people."

N. Geeson

"Thank you. As usual the service from the Police and Families Credit Union is brilliant."

T. Gray

"I would just like to thank Bronwyne for her patience with me, and let you know that so as I am concerned she scored 150% out of 100% for her patience and tact."

K. McCarthy

"I would just like to express my thanks and appreciation for the efficiency and great performance of both the NZPA and the Police and Families Credit Union. I have never, as a customer, worked with a group as efficient as you guys. My wife and I have been very impressed."

G. Roache

"Thank you very much. Credit Union ROCKS!"

G. Tonkin

"... I have been a member for 36 years and never had any issues or problems - unlike the other financial institutions. Thank you Police and Families Credit Union!"

W. Jones

"I am a retired member - and been a member for 22 years. My wife and I are very pleased the way the Credit union works. Making our savings grow is a big incentive. Thank you to the way the Police and Families Credit Union works to our advantage."

A. Thorburn

"Police and Families Credit Union staff were professional and very helpful. Very willing to answer queries and clarify information. It was a pleasure to have someone at the other end of the phone with such integrity. Great customer service!"

A. D. Wall

"The staff at the Office couldn't be more helpful when asking for assistance. Great to be a member of the organisation."

C. McDowell

"They were extremely helpful and did the business with no fuss at all - overall a very pleasant experience. They made your company into a personal experience."

R. (B) Silk

"We joined the Police and Families Credit Union when it was first established - and are still a member after 28 years retirement. It's HASSLE FREE, interest rates are always competitive, and the staff always went the extra mile - but a key factor was peace of mind and trust."  

R. Alderton

"I have been a member of the Police and Families Credit Union for 12 years and have always received exceptional service whether it be by email or phone. Staff are always very friendly and helpful."

G. Gilpin

"I've been a member with the Police and Families Credit Union since its inception. I have always felt confident in my dealings with the Credit Union and always receive knowledgeable and helpful service from staff. Interest rates and facilities compare very favourably with other banking institutions."

 


The Police and Families Credit Union is not a registered bank