Contact us

Contact our friendly team on 0800 429 000, at info@policecu.org.nz, or by completing the below contact us form.

Urgent Enquiries

If you've forgotten your Internet Banking password, you can use the 'forgot your password' link on the login screen.

Otherwise, to reset your Internet Banking password, logon or keep-safe questions, please call us on 0800 429 000 Monday to Friday from 8:30am until 5:30pm.

You can also use the contact form below to provide us your contact details, ideal contact time and preferred contact method.

To report a lost or stolen Debit Mastercard please call us on 0800 429 000 (within NZ) or +64 4 472 9645 (outside of NZ).

Complaints

If for any reason you are unhappy with us and want to make a complaint, please click here for the complaint process.

We are always looking at ways to improve our service to you, so your feedback is appreciated.

Police and Families Credit Union
Level 11, 57 Willis Street
Wellington 6011

Police and Families Credit Union (Police College Agency)
Royal New Zealand Police College
Papakowhai Road
Porirua 5024

Postal address

PO Box 12344, Wellington 6144
or DX SX11257

Contact numbers

Phone: 0800 429 000 | Phone: +64 4 472 9645 | Fax: +64 4 499 2006

Email

info@policecu.org.nz

Our office hours

Our field officers