What is happening with the change to Westpac account numbers?

On 1^st August 2011 we provided each member with their own unique bank standard account number (your membership number stayed the same). This means that deposits will go directly into your own account. It also means your money will be available to you sooner in the day, and you can now set up direct debits. The old BNZ group account will be closed in December 2012 so please switch your automatic payments and start making deposits using your personal account number.

What is the easiest way for me to withdraw money from my PFCU account?

You have a number of options. You can withdraw money using an internet banking transfer, using your Bluebanking ATM/EFTPOS card, or by requesting us to make the transfer for you through bank messaging or a signed fax request.

• Internet banking allows you 24/7 access to your money. You can set up bill payees ($10,000 daily limit) or make a one-off payment to any other NZ bank account using the "Bill Pay Anyone" option (limit $1,000.00 per day). Sign up for internet banking and communicate your needs directly using our secure bank messaging option. Bank messaging is available Monday to Friday 8.00am to 4.00pm for everything you may need from making a withdrawal to setting up an automatic payment. 

• A Bluebanking ATM/EFTPOS card allows you 24/7 access via eftpos and ATM. Click here for an application form.

• You can write and fax your request to us on 04 499 2006 between 8.00am and 4.00pm Monday to Friday. If you are sending us a fax please ensure it is signed, contains all the relevant details & your day time contact number. Regretfully we cannot action any unsigned requests and we cannot guarantee any requests if the signature does not match the one we have on file for you. We cannot accept unsigned external transfers via email - only by secure internet bank message, or a signed fax.

Can I make a deposit at any branch of Westpac?

Yes - just take along your wallet card or a note of your account number (03-1796-XXXXXXX-XXX) and the tellers at Westpac can deposit the funds into your account overnight. The money will be available to you the following morning.

Can I make a withdrawal at any branch of Westpac?

No. Westpac operates as an agency for us but in order for us to maintain the confidentiality of your information, they cannot see your account balances nor can they transact directly on your account.

How can I get internet banking?

Complete this internet banking application form and fax it to us.  You will be sent a login ID and will need to phone the Member Services team on 0800 500 122 to be set up with a password.

I forgot my internet banking login ID. How can I get it?

In most cases this is 00 followed by your member number. If this doesn’t work and you still can’t remember your details, please give us a call on 0800 429 000. Furthermore, if you have forgotten your password, please give us a call.

How do I get access to telephone banking?

All members are set up with telephone banking upon opening their account.  Please call the Member Services Team on 0800 429 000 and they will identify you and provide you with a PIN number. They can also reset your PIN number if you have forgotten it or entered it incorrectly too many times.

What is the daily cut off for external transfers?

If it is a faxed request or a bank message we must receive it by 4pm. If you transferring funds yourself using internet banking or telephone banking the cut off is 6pm.

How can I make a one-off external transfer payment using my internet banking?

Use the Bill pay anyone option in Payments and Transfers. This allows you to enter the full bank account and any references you require. Please note however that there is a daily limit of $10,000.00 so it’s always better to set up any account you are likely to use again as a bill payee.

How can I alter the amount I am putting into my account from my salary each pay? 

You can bank message us, or send an email outlining the changes from your police email address to info@policecu.org.nz or you can fax a signed alteration request through to 04 499 2006.

Can I send money overseas?

Yes. These are done manually so please call us on 0800 429 000 to obtain a telegraphic transfer form.

How can I transfer funds from my PFCU account to another of my PFCU accounts?

• Via the telephone banking internal transfer options

• If the transfer is between your own accounts you can phone the MSC team on 0800 429 000 and they can transfer the funds internally for you over the phone

• On Internet Banking by logging in, selecting Transfers and Payments, then Transfer, then selecting 'Transfer between my own accounts'.

How can I get a Bluebanking ATM/Eftpos Card?

You will need to complete a Bluebanking Card Application.

 

Are there fees with the Bluebanking ATM/Eftpos Card?

Unfortunately we do have to pass on some of the charges we incur here so you will be charged transaction fees when you use your Bluebanking Card.  The charge is 0.20c per EFTPOS transaction, $1.50 per ATM transaction, and there is also a $5.00 Replacement Card fee.

What is the limit I can use on my Bluebanking ATM/EFTPOS card in one transaction?

The daily limit on your Bluebanking Card is $9,999 but this can vary dependant on any limits various merchants may have set on their EFTPOS system.

What is the limit I can withdraw in one day from an ATM?

The daily limit for ATM withdrawals is $1000.  There may be some variance among different banks' ATM machines.